Return Window and Eligibility

Eligible items may be returned within 30 days of delivery. To qualify for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

All returns must be accompanied by a valid receipt or proof of purchase.

How to Start a Return

To request a return, contact our support team at sales@containerwarehouseusa.com or call us at +1 (302) 563-7196 before sending any items back.

We will provide specific return instructions and confirm whether your item qualifies for a refund, exchange, or store credit.

Refund Timing and Exceptions

Once your returned item is received and inspected by our team, refunds will be processed back to your original payment method within 7 days.

Please note the following exceptions:

• Shipping fees are non-refundable unless required by law.
• Gift cards and final-sale items are not eligible for a refund.

Damaged, Defective, or Incorrect Items

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible. Provide your order number and clear photos of the issue so we can evaluate the situation and make it right quickly.